Outstanding customer service! When you buy and sell as much as we do you know how a deal is supposed to be. Sheryl and Jon are excellent! No pressure and no BS. If the answer to my question wasn't known it was verified and they didn't guess.- J.T.
We went to surrounding dealers first and that was a complete waste of time.
Demartinin's was able to get us into a Toy Hauler with multiple offers when others couldn't.
They worked hard for us even though our purchase was small in comparison to the $250,000+ cost of some of their Motorhomes. They also wanted to be sure we were happy with the purchase for years to come! (via Yelp)
Grass Valley, CA
Feel free to deal with these folks. Their customer service is 2nd to none! If there was 10 stars I would give it to them. Finest quality coaches at competitive prices. Rodney was our guy and he went more than the extra mile for us. (via Yelp)- Montana D.
Pleasant Grove, CA
Mr. Tim DeMartini,
My Fiance and I are residents of Nevada City and are first time RV owners.We had some questions about up-grades and visited your Dealership on Monday..
While there, we had the best experience imaginable!
The gentlemen at the service counter were inviting, friendly and most of all - incredibly knowledgeable. Besides having the right equipment for the up-grades, they were thoroughly informative and completely diminished all off grid living concerns we had. Every question we came up with, they answered and gave us options. All of the advice we received came from first hand experience. I think this goes a long way as the last thing any solutions seeking customer wants to encounter is a sales pitch. Our questions ranged from the following topics: on-demand tank-less water heating solutions, solar power electric systems, and towing our Prius.
We had some hesitations and concerns being first time RV owners. After leaving your dealership we both felt we made friends with experts who would honorably service any off-grid or driving issues that we might encounter.
Before we exited the service department, Mike offered some words of wisdom in regards to owning an RV that were worth their weight in gold! We walked out with big smiles in total confidence.
From the bottom of our hearts, thank you for running a business which made us feel our happiness, safety and well-being truly mattered. We are relieved to know we now have friends in the RV business to watch over us as we embark on our new journey.
Cheers to all of you for doing business the right way and going far and beyond the call of duty.
Markus and Lauren
(via Yelp)- Markus
Nevada City, CA
It took us the better part of 2 years to find the exact Class C Unit we wanted. I have a long story about how well DeMartini treated us. But in short, there is no other RV dealer in all of California I would ever go to again except DeMartini. They were the most accommodating to order a special unit for us, the best price, the best service and the best warranty work so far. We visited and or spoke to every RV dealer from San Diego to Portland and even some back east. No one even came close to the wonderful overall experience we had at DeMartini, and they are the only RV Full Service Dealer we will ever go back to. A well earned 5 Stars! (via Yelp)
- Zippity D.
Morgan Hill, CA
Jon and Tim,
Well it is finally a DONE DEAL!
We had a fantastic trip back home, not because we were home but because the trip
getting here was a hoot in itself! She rides like silk over glass. We grimaced
every time we hit one of those California craters they call a pot hole! I know we
were not suppose to travel in the number 1 lane especially when towing but
I couldn't stand the beating she, our baby, was taking. I just hope our baby
accepted my many apologies.
Jon it was unbelievable going up the Grape Vine that I was telling you about.
We went into 4th gear and stayed there except where it flattened out a bit then
she would go back into 5th and sometimes back into 6th. I did what you said and
kept the pedal to the floor except on the flat parts. We hardly had any cars pass
us and definitely no trucks, pickups nor semi's even got close to us. WOW.
About 80 miles north out of Bakersfield there was a accident and had all South
bound traffic at a stand still for almost an hour. We never minded since we were
in our home and sitting comfortable!! The only issue we had was trying to get
the passenger's seat to lay back and have the foot rest come out. We will have
to study up on that since we still are dumbfounded with the idea.
We were finally able to fill up at a Chevron station just a bit south of Sacramento.
That wasn't as much fun as riding along. We had to call Chevron to allow us to
continue pumping until we were full. A couple of people, strangers, came up to
us during the filling and offered their sympathy for how much it must be costing
us. We just looked at them and smiled cause we knew what enjoyment we were
having riding our dream ship.
Robbie and I would like to thank you for the umpteenth time for hanging in there
with us and making this deal happen. It took a lot of trust for you two to hang in
there and believe that we would finish the deal. Jon you were my eyes in helping
us make the necessary decisions. Thanks goodness you and we share the same
Well now I have to read up on how to work Robbies seat and hurry up and plan our
next fishing trip.
Well thank you for giving us our dream and hopefully our paths will once more meet
up for another good time.- Tom and Robbie
After 2+ years of research, RV shows, visiting dealership across the US, I can say that DeMartini RV is the BEST RV dealership on the planet. No hassle, No pressure, Huge inventory, Knowledgeable staff, great price, great services, best line of products ... Tim and Brent are fantastic - I highly recommend anyone looking for an RV to shop here! It's a long ass drive from civilization but totally worth it.
(via Yelp)- Charles B.
Just wanted to let you know that we are very happy with the Coach and it was a sheer pleasure for me to bring it home to Oregon !
Brent did an outstanding job showing and demonstrating all the features on the Coach. It was a nice surprise to find the 3rd slide in the bedroom. Brent was a real gentleman and extended the utmost hospitality to me by offering me lodging and a vehicle to use while there while they bent over backwards to get the Coach the way I liked.
Nate was a great person to do the financing with as that position doesn't usually come with having a good time but Nate made it most enjoyable ! A good time was had for sure.
Everybody in your dealership was very helpful with smiles , willingness and friendllyness just to mention Rob in parts, Billie in the office and Lloyd on the delivery to Reno. But above all was you Jon, for setting up everything, handling me on the phone and helping me feel at ease about traveling that far to purchase a Coach, so, I thank you for everything.
As l have alway said, " you can buy anything anywhere but what seals the deal is doing all that where you are treated right " and by all means, your dealership fits that quote 100 %.
I am passing the word to everyone I meet who may become a customer of yours.- Larry R.
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