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Testimonials

*Postcard from The Palmers*

Hello!  Just another note to say hello and thank you for helping us in so many ways--- steering us to the Georgetown.  We do NOT have the infamous RV-envy.  We think the Georgetown is a trooper.  Over 4,000 miles and we're still on the east coast!  It's a cousin reunion up and down this seaboard.  Heading west to family in Kansas in a week, then home.  Even the kitties (two cats) have loved the Georgetown.  Best to all of you!

- The Palmers    
East Coast

Hello Tim,

I wanted to make you aware of something in your Service Department.  We have been bringing our 2006 Camelot to DeMartini for service since Monaco went bankrupt.  We have had difficult repairs and easy repairs performed by your tech staff, everything from an inverter replacement to a door adjustment.  Some of this was under an extended warranty some, most recently, out of pocket cost to us.  Kevin and his staff have performed wonderfully during every appointment.  It was a confirmation of our trust in DeMartini when Kevin only needed to make a call to our extended warranty company and explain the problem to receive a go-ahead for repairs.  In speaking with other RVrs we understand other shops are not respected in this regard and require time consuming delays while waiting for someone from the warranty company to arrive.

Our most recent appointment is an excellent example of how well we are treated.  I made a service appointment in early May and subsequently needed to cancel due to a medical travel restriction placed on my wife.  At her next appointment the restriction was modified to "within 3 hours of Mountain View” and I attempted to reestablish my earlier appointment with Kevin.  No Joy.  The earliest he was able to schedule us was June 11.  My brother, who never leaves the state or WA, was taking an RV journey to Reno and agreed to meet us at the FairGrounds in Grass Valley.  We were there May 7 and 8 and took them for a tour of the Empire Mine grounds, NorthStar Museum AND DeMartini RV!!  While at DeMartini I dropped in on Kevin and asked if anyone had canceled an appointment….  He suggested I call back the next morning by 10, when I called, Kevin asked if I could be there by 11 and was able to take care of my service needs.  That is customer service and satisfaction.  I no longer needed to make arrangements to be back in Grass Valley in June.  

Thank you for employing such considerate and talented folks.  It has been and will continue to be a pleasure doing business with DeMartini thanks to Kevin and his crew.

- Bruce and Claudia C.    
Mountain View

Lisa and I wanted to thank you and your team for the great day yesterday. We really appreciated all of the time you spent with us and the diligent quality work that was completed on our coach over these past few weeks. I’ve already had several comments on the painted steps!

Mike was great and really helped us a lot with the tutorial on the entertainment system and overall systems review. Additionally everything worked great with the tow car on the way home, I hardly knew it was back there. The rig looks great and we are excited about getting it out on the road again!

- Dave and Lisa B.    

Tim,

I wanted to give you a little feedback on the warranty work I just had done on my RV this past week. The Service Department did a great job in addressing the many items we had identified on our maiden trip in the RV.  

Mike also went above and beyond in fixing a design flaw that the Forester has in the rear bedroom slide out. When the slide out is deployed, it can tear the trim off the inside of the bed area. He could have just put the trim back on and told us not to slide it out completely. However, he made a modification to the slide out that eliminates the trim issue from reoccurring. 

I just wanted you to know how much I appreciate everything they did during the servicing of our RV. They have played an important part in our decision to buy our second RV in 5 years from your dealership. 

Please convey my thanks to the entire team. Thank you. 

- Kevin P.    
Auburn, CA

- The Palmers    
..

Nate,

As we flew from Texas to California to purchase a used RV we had only ever seen online in pictures, we weren't sure what to expect. We second-guessed our decision and jokingly outlined the worst possible case scenarios..."buyer beware" is a mantra we have learned the hard way in past circumstances. So it was a leap of faith for us to show up at Grass Valley, a decision made, mostly, due to the confidence we had acquired through phone chats with you.

Two weeks have passed, and I want to relate what a pleasant surprise our venture has been! From the moment we entered the DeMartini property, we were totally impressed. The place is absolutely immaculate. The coach we had come to purchase was pulled up in front of the main office, and it was even nicer than online photos had shown and exactly as you had described in phone conversations. Although many RVs on the lot were much newer and more expensive than the unit we purchased, we were made to feel as if we were the most valued customers. We appreciated the way you answered questions and thoroughly explained the business and financial end of our transaction, as well as the extra time you took to introduce us to folks in every department after all the paperwork was signed. Having Richard join us in the parked RV and go through the entire unit and explain the purpose of every knob and gauge made our first couple of days on the road back to Texas stress-free and fun (isn't that what RVing is about?!). Lloyd was a fount of RV information on the drive from Grass Valley to Reno. He was willing to answer questions and share his vast knowledge, not only about handling RVs and travelling, but the history of the area as well. What an asset he is to your company!

To sum it up--we want to thank you for your attention to detail, for your integrity and honesty, and most importantly, for going the extra mile to help make our RV purchase an exceptionally pleasant experience. We highly recommend DeMartini RV Sales to anyone interested in purchasing an RV--new or used. You guys are a class act, for sure! 

In appreciation,

Steve and Sheryl

- Steve and Sheryl    
Texas

Congratulations to Mel & Pat on their 5th purchase from us! We hope you have as much fun in this one as you have all the others. Thanks again, we appreciate your business and friendship over the years!

- Mel and Pat    
Grass Valley, CA



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