- Herb D. and Ruth P.
We had been looking around for a coach for almost a year and have been to a multitude of dealerships. I found out about DeMartini RV from a forum online. I visited their website and the exact deal we had been looking for was on their website. I immediately called to see if it was still available. I spoke with Nate Davey on the phone and he told me the coach was still available, asked if I had any questions about it, gave me their hours, and even helped me with directions.
When I arrived I was immediately greeted by a very nice lady who worked there and she directed me to Nate. The coach was in immaculate shape and Nate was extremely helpful. After inspecting and driving the coach we decided to purchase it. Nate told me they would get it all ready for us and we could pick it up shortly. We left and decided to pick it up a few days later.
The day we picked up the coach Nate had everything ready for us. We also visited their parts department and Rob was extremely helpful. This being our first RV, Rob spent over 2 hours with us showing us what the different products were and how they worked. They did have a pretty good selection in the showroom, but they also have a catalog that they can order almost anything from and they can probably get you anything available. Before we left Nate had Mike, one of his head service guys walk us through the entire coach and show us how everything worked. Understanding that this was our first RV he also explained to us how to hook up, service, dump the tanks, and a lot of the ins and outs.
We also purchased a rear view camera while we were there and made an appointment to come back and have it installed. In between the install we used the RV and found a couple things that we thought should be fixed and quite a few we didn't understand. When we came in, Nate immediately got Mike again (because we were comfortable with him) and explained our concerns to him. Mike and Nate took us to the coach and explained to us how everything worked and even though the coach was "as is" when we bought it, they fixed the very small issues we had with no cost.
This has been one of the enjoyable experiences we have had in a VERY long time. Everything about the dealership, the people that work there, and the coach feels extremely comfortable. We will be recommending DeMartini RV to all of our friends and family and anyone we meet who asks about the coach. Great job DeMartini RV, 10 thumbs up!!
(via Yelp)- J.H.
*Postcard from The Palmers*
Hello! Just another note to say hello and thank you for helping us in so many ways--- steering us to the Georgetown. We do NOT have the infamous RV-envy. We think the Georgetown is a trooper. Over 4,000 miles and we're still on the east coast! It's a cousin reunion up and down this seaboard. Heading west to family in Kansas in a week, then home. Even the kitties (two cats) have loved the Georgetown. Best to all of you!- The Palmers
I wanted to make you aware of something in your Service Department. We have been bringing our 2006 Camelot to DeMartini for service since Monaco went bankrupt. We have had difficult repairs and easy repairs performed by your tech staff, everything from an inverter replacement to a door adjustment. Some of this was under an extended warranty some, most recently, out of pocket cost to us. Kevin and his staff have performed wonderfully during every appointment. It was a confirmation of our trust in DeMartini when Kevin only needed to make a call to our extended warranty company and explain the problem to receive a go-ahead for repairs. In speaking with other RVrs we understand other shops are not respected in this regard and require time consuming delays while waiting for someone from the warranty company to arrive.
Our most recent appointment is an excellent example of how well we are treated. I made a service appointment in early May and subsequently needed to cancel due to a medical travel restriction placed on my wife. At her next appointment the restriction was modified to "within 3 hours of Mountain View” and I attempted to reestablish my earlier appointment with Kevin. No Joy. The earliest he was able to schedule us was June 11. My brother, who never leaves the state or WA, was taking an RV journey to Reno and agreed to meet us at the FairGrounds in Grass Valley. We were there May 7 and 8 and took them for a tour of the Empire Mine grounds, NorthStar Museum AND DeMartini RV!! While at DeMartini I dropped in on Kevin and asked if anyone had canceled an appointment…. He suggested I call back the next morning by 10, when I called, Kevin asked if I could be there by 11 and was able to take care of my service needs. That is customer service and satisfaction. I no longer needed to make arrangements to be back in Grass Valley in June.
Thank you for employing such considerate and talented folks. It has been and will continue to be a pleasure doing business with DeMartini thanks to Kevin and his crew.- Bruce and Claudia C.
Lisa and I wanted to thank you and your team for the great day yesterday. We really appreciated all of the time you spent with us and the diligent quality work that was completed on our coach over these past few weeks. I’ve already had several comments on the painted steps!
Mike was great and really helped us a lot with the tutorial on the entertainment system and overall systems review. Additionally everything worked great with the tow car on the way home, I hardly knew it was back there. The rig looks great and we are excited about getting it out on the road again!- Dave and Lisa B.
I wanted to give you a little feedback on the warranty work I just had done on my RV this past week. The Service Department did a great job in addressing the many items we had identified on our maiden trip in the RV.
Mike also went above and beyond in fixing a design flaw that the Forester has in the rear bedroom slide out. When the slide out is deployed, it can tear the trim off the inside of the bed area. He could have just put the trim back on and told us not to slide it out completely. However, he made a modification to the slide out that eliminates the trim issue from reoccurring.
I just wanted you to know how much I appreciate everything they did during the servicing of our RV. They have played an important part in our decision to buy our second RV in 5 years from your dealership.
Please convey my thanks to the entire team. Thank you.- Kevin P.
- The Palmers
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