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Testimonials

Tim,

I wanted to give you a little feedback on the warranty work I just had done on my RV this past week. The Service Department did a great job in addressing the many items we had identified on our maiden trip in the RV.  

Mike also went above and beyond in fixing a design flaw that the Forester has in the rear bedroom slide out. When the slide out is deployed, it can tear the trim off the inside of the bed area. He could have just put the trim back on and told us not to slide it out completely. However, he made a modification to the slide out that eliminates the trim issue from reoccurring. 

I just wanted you to know how much I appreciate everything they did during the servicing of our RV. They have played an important part in our decision to buy our second RV in 5 years from your dealership. 

Please convey my thanks to the entire team. Thank you. 

- Kevin P.    
Auburn, CA

- The Palmers    
..

Nate,

As we flew from Texas to California to purchase a used RV we had only ever seen online in pictures, we weren't sure what to expect. We second-guessed our decision and jokingly outlined the worst possible case scenarios..."buyer beware" is a mantra we have learned the hard way in past circumstances. So it was a leap of faith for us to show up at Grass Valley, a decision made, mostly, due to the confidence we had acquired through phone chats with you.

Two weeks have passed, and I want to relate what a pleasant surprise our venture has been! From the moment we entered the DeMartini property, we were totally impressed. The place is absolutely immaculate. The coach we had come to purchase was pulled up in front of the main office, and it was even nicer than online photos had shown and exactly as you had described in phone conversations. Although many RVs on the lot were much newer and more expensive than the unit we purchased, we were made to feel as if we were the most valued customers. We appreciated the way you answered questions and thoroughly explained the business and financial end of our transaction, as well as the extra time you took to introduce us to folks in every department after all the paperwork was signed. Having Richard join us in the parked RV and go through the entire unit and explain the purpose of every knob and gauge made our first couple of days on the road back to Texas stress-free and fun (isn't that what RVing is about?!). Lloyd was a fount of RV information on the drive from Grass Valley to Reno. He was willing to answer questions and share his vast knowledge, not only about handling RVs and travelling, but the history of the area as well. What an asset he is to your company!

To sum it up--we want to thank you for your attention to detail, for your integrity and honesty, and most importantly, for going the extra mile to help make our RV purchase an exceptionally pleasant experience. We highly recommend DeMartini RV Sales to anyone interested in purchasing an RV--new or used. You guys are a class act, for sure! 

In appreciation,

Steve and Sheryl

- Steve and Sheryl    
Texas

Congratulations to Mel & Pat on their 5th purchase from us! We hope you have as much fun in this one as you have all the others. Thanks again, we appreciate your business and friendship over the years!

- Mel and Pat    
Grass Valley, CA

We are long-time RV owners and want to take this opportunity to let the world know how much we appreciate our dealings with Jay Griffin at Demartini RV in Grass Valley, CA.  He is one of the most honest, up front individuals in the RV sales world.  They have a phenomenal inventory of new and used RV's.  We were in the market for an upgrade to our current RV but not interested in going into a new unit.  Jay was more than willing to work with us, ascertaining our camping needs and lifestyle and then pointing us in the direction of the appropriate unit for us.  We will always be grateful to Jay and the staff for assisting us in this endeavor.

- Kathy S. - Yelp Review    
West Sacramento, CA

We found out about DeMartini through the iRV2.com forums and wanted to see if our experience matched the positive experience of others. So far, so good....it's great. Not perfect, but nitpicky items wouldn't add to even 1/2 a star taken off. One thing is the service department in constant demand. This month (January) shows 15-20 being worked on simultaneously, license plates from all over.

Forum users were saying they travel from outside the area to get service at DeMartini, and that purchase prices compare with the large discount companies in Texas. We found both to be true.

For two years, we've been eyeing Class A Thor Outlaws and knew that DeMartini carried them, usually 1 or 2 in the lot at a time. Since we're fortunate that we live in the same area, we'd go up on weekends just to look at them, they're fairly rare. Most times, the salespeople didn't know we were there.

At one point, we were told they had a new Class C Outlaw (new in 2014), but we weren't interested in something that small, so we dismissed it. Eventually, though, we entertained the idea and that's what we ended up buying.

Nate was outstanding. Laid back, no pressure, calm, attentive, thorough, patient. We'd never had a new car sales experience like this before, it was more like a smooth real estate purchase....if there is such a thing. He told us he's been there 16 years, which says a lot. Then he said so-and-so in Parts has been there 12 years, others in Service 10 years, etc. So that increased our trust in the company, the longevity says something about the employer, and their experience.

We'll be adding to our reviews here because we can see this is going to be a journey, and we look forward to working with DeMartini for service (the Outlaw is known to have a number of warranty issues). Stay tuned.

In the meantime, we HIGHLY recommend them.

- Steve B. - Yelp Review    
Grass Valley, CA

The Johnsons with their brand new 2015 Tuscany 36MQ, their fourth motorhome purchased from DeMartini RV Sales.

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- The Johnsons    
Washington State



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